Cancellation Policy

1. Flexible Policy

Full Refund: Boaters can cancel up to 24 hours before the booking start time to receive a full refund of the rental amount.
Partial Refund: If cancellation occurs within 24 hours of the booking start time, the first night's fee is non-refundable, but the remaining nights will be refunded.
No Refund: If the boater cancels after the booking start time, no refund will be provided.

2. Medium Policy

Full Refund: Boaters can cancel up to 7 days before the booking start time to receive a full refund of the rental amount.
Partial Refund: If cancellation occurs between 7 days and 72 hours before the booking start time, 50% of the rental amount will be refunded.
No Refund: If cancellation occurs within 72 hours of the booking start time, no refund will be provided.

3. Strict Policy

Partial Refund: Boaters can cancel up to 14 days before the booking start time and receive a 50% refund of the rental amount.
No Refund: Cancellations made less than 14 days before the booking start time are non-refundable.

Disclaimer for Marina Match Cancellation Policies

Marina Match aims to provide clear and fair cancellation policies to protect both jetty owners (hosts) and boaters. However, we understand that every booking is unique, and circumstances can vary.

Key Points to Consider:

Policy Flexibility: While the selected cancellation policy (Flexible, Medium, or Strict) applies to all bookings, we encourage hosts and boaters to communicate openly and find a compromise when unexpected situations arise.
Unique Circumstances: Each booking may involve specific considerations. For example, long-term bookings, special events, or seasonal demands may require tailored solutions.
Encouraged Negotiation: Marina Match encourages all parties to work together and negotiate when possible, fostering a spirit of cooperation and mutual understanding.
Final Decisions: In the event of a dispute, Marina Match reserves the right to make the final determination, based on our terms of service and any evidence provided.

Force Majeure Events: Cancellations due to extraordinary circumstances, such as extreme weather, natural disasters, or government-imposed restrictions, will be reviewed under our Force Majeure Policy.

By using the Marina Match platform, you acknowledge that:

Cancellation policies are provided as a guideline to ensure fairness.
Open communication and compromise are often the best resolutions for unforeseen changes.